Reference

Open max188 Terms & Conditions First

max188 Terms & Conditions set out how your account, wallet activity and lobby access work before you open an account.

Account accessWallet recordsPolicy requestsIndonesia terms
max188 Open max188 Terms & Conditions First
TERMS HELP DESK

Check Your Terms Contact Path

A clear contact path matters when a Terms & Conditions question affects your account or wallet status. We ask you to quote the account detail connected to the issue, identify the relevant clause, and attach the payment receipt when a transaction needs checking. From Denpasar to other Indonesian locations, your request follows the same account-first path, with access handled where local law permits.

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Account clause

Send us the section title and the account step you are asking about. We can explain how phone verification, matching details and access wording apply to your situation without changing the published Terms & Conditions.

Wallet status

If DANA, OVO, GoPay or QRIS activity does not match your account record, include the receipt reference and payment route. We use those details to check status against the applicable wallet clause.

Policy request

For a correction, clarification or access request, contact support through the account help path and describe the requested change. Please avoid sending a second account while the first request is being checked.

ACCOUNT SAFEGUARDS

Browse How We Handle Policy Data

Terms & Conditions are easier to use when you know what happens to the details behind each clause.

Account details

We use the details attached to your account to apply the Terms & Conditions to the right person.

Payment records

A DANA, OVO, GoPay, QRIS, bank transfer or virtual account receipt helps us connect a transaction to the correct account.

Cookies

Cookies can preserve the session choices needed to move from login to the Terms & Conditions page.

Account security

Do not share your password or phone verification details with another person.

Retention

We retain account and transaction records for the period needed to apply these Terms & Conditions, handle a dispute or…

Change request

To request a correction to account details or ask about a policy change, state the clause, explain the requested action…

Browse Answers About Account Rules

These Terms & Conditions questions focus on the decisions you may make before opening an account or using a wallet route. We cover eligibility, account records, payment evidence, device access and policy requests so you can read the relevant clause before moving into the lobby. If a situation is not listed, use the account help path with your clause and account reference.

They explain account creation, phone verification, wallet records, access restrictions, policy changes, data handling and requests for corrections. They also describe how payment evidence from DANA, OVO, GoPay, QRIS, bank transfer or virtual account may be checked against your account.

Yes. Account access and eligibility depends on local law. Read the current wording before opening an account, and do not continue where local rules do not permit access. We may pause a request when the required account or location details cannot be confirmed.

We connect the published clauses to the account details submitted during phone verification. If your name, phone record or payment reference does not match the account path, we may request clarification before access, a wallet status change or a withdrawal request continues.

Yes. Contact support through the account help path, identify the detail that needs correction and include the relevant clause or account reference. We check the request against the existing record before making a change, and local law may affect the result.

Keep the receipt and route for each transaction, such as DANA, OVO, GoPay, QRIS, bank transfer or virtual account. If the wallet status stalls, those details let us compare the payment record with the account ledger and explain the next step.

Yes. The same Terms & Conditions apply when you sign in through a mobile browser or desktop. A new device may require another phone verification step, and cookie settings can affect the session. Use the account help path if the device record looks unfamiliar.

Use the account help path and quote the clause, your account reference and the reason for your question. For wallet matters, add the payment route and receipt reference. We can then direct the request to policy, account or payment status checking.